Shipping policy

Effective date: October 3, 2026

This policy explains how NailNova processes, ships, and delivers orders placed on ayssyb-0c.myshopify.com. It applies to every order for our at-home nail care device (factory model HZJ-01). By placing an order, you agree to the terms on this page.

Where we ship

We ship to addresses in the United States only. Orders are dispatched from a fulfillment location inside the United States.

We do not accept or fulfill international orders. We cannot ship to Canada, Mexico, the United Kingdom, the EU, or any other destination outside the United States, and we do not knowingly ship to a US-based freight forwarder or reshipper for onward export. We may cancel and refund any order addressed to a destination outside the United States or to a freight forwarder or package-forwarding service. Refunds in that situation are issued in full to the original payment method.

Each order ships to a single US address. We cannot split one order between two addresses.

Order processing time

Throughout this page, business days means Monday through Friday, excluding US federal holidays. We do not pick, pack, or ship on weekends or holidays.

Standard processing takes 1-2 business days from the moment your order is placed and payment is authorized. Orders placed after 12:00 PM ET, on a weekend, or on a holiday begin processing on the next business day.

Processing time is separate from delivery time. Your total wait is processing time plus transit time.

Occasionally an order is held for routine payment verification or fraud review before it ships. If we need anything from you to release the order, we will email the address on the order. Orders we cannot verify are cancelled and refunded.

Placing an order is an offer to buy. We may limit order quantities or decline an order, including for suspected fraud, a pricing or listing error, or a stock issue. If we decline an order after you have paid, we refund it in full.

If we cannot ship on time

If we cannot ship your order within the timeframe stated on this page, we will email you and offer you the choice of a revised shipping date or cancelling the order for a full refund. If you do not accept a revised date, we will cancel the order and refund you in full. If we cannot ship within 30 days of your order and you have not agreed to a new date, we will cancel and refund the order automatically.

Delivery time

After your order ships, standard delivery takes 3-5 business days.

Estimated delivery is 3–5 business days after dispatch. Please allow 1–2 business days for order processing before dispatch.

Delivery windows are estimates provided by the carrier, not guarantees. Severe weather, carrier network delays, peak season volume, and holidays can extend them. We cannot guarantee a specific delivery date and we do not offer guaranteed or dated delivery service.

Shipping methods and cost

Destination Method Processing Delivery Cost
United States (see the section on Alaska, Hawaii, and US territories) Standard Shipping via our shipping carrier 1-2 business days 3-5 business days Free on orders of $70 or more, otherwise $8
United States (see the section on Alaska, Hawaii, and US territories) Express Shipping via our shipping carrier 1-2 business days Faster than standard; the estimate is shown at checkout $15
Outside the United States Not offered Not applicable Not applicable Not applicable

We offer two shipping options, standard and express. Standard shipping is free once your order total reaches $70, which every one of our packs does at full price. Your exact shipping charge is calculated and shown at checkout before you pay, and the price you see at checkout is the price you are charged.

Prices and shipping charges are in US dollars (USD). Applicable sales tax, where we are required to collect it, is calculated and shown at checkout.

Order tracking

You will receive two emails from us:

  1. An order confirmation, sent immediately after checkout.
  2. A shipping confirmation with your tracking number, sent when the package leaves our facility.

Tracking can take up to 24-48 hours to show its first scan. Until the carrier scans the package into its network, the tracking page may say no information is available. That is normal and does not mean the package is lost.

If your order has been in processing for more than 2 business days and you have not received a shipping confirmation, check your spam and promotions folders, then email us at locoloup@gmail.com with your order number.

Incorrect or incomplete addresses

You are responsible for entering a complete and accurate shipping address at checkout, including apartment, unit, or suite numbers. Please review the address on your order confirmation as soon as you receive it.

If something is wrong, email locoloup@gmail.com immediately with your order number and the corrected address. We can usually fix an address before the order enters fulfillment, but we cannot promise it, because orders often move to packing within hours.

Once a package has shipped, we cannot reliably reroute it. If the carrier applies an address correction, the carrier's standard address correction fee may apply and may be passed on to you.

We are not responsible for packages that are delayed, returned, or delivered to the wrong place because of an address error made at checkout. Replacement shipments in that situation are at your cost.

Undeliverable, unclaimed, and refused packages

If a package cannot be delivered and is returned to us (bad or incomplete address, unclaimed at a carrier facility, or refused at the door), we will email you once it arrives back. You can then choose:

  • Reshipment. We send the order again once you confirm a corrected address and pay the standard shipping charge.
  • Refund. We refund the price of the product. Original shipping charges are not refunded, and the cost of the return leg may be deducted.

If you want to return the device, please use our return process instead of refusing delivery: see Returns & Refunds.

Title and risk of loss

Title and risk of loss pass to you when your order is handed to the carrier. This is standard for online orders, and it does not change how we handle the lost, damaged, and undelivered package situations described on this page: we honor those processes regardless.

Delayed, lost, and missing packages

Tracking has stopped updating. A short pause while a package moves between carrier facilities is normal. If tracking has not updated for 7-10 business days, or your package is clearly past its estimated delivery date, email locoloup@gmail.com with your order number and tracking number. We will open a trace with our shipping carrier and follow it through on your behalf. Carrier investigations take time. Once a package is confirmed lost, we will ship a replacement or issue a full refund, whichever you prefer, at no cost to you.

Tracking says delivered, but nothing arrived. This is usually a scan that ran early or a package left somewhere unexpected. Before contacting us, please:

  • Check all doors, porches, mailboxes, parcel lockers, and your building's mail room or front desk.
  • Ask household members and immediate neighbors.
  • Contact our shipping carrier with the tracking number and ask for the delivery scan details or GPS location.

If the package still cannot be found, email locoloup@gmail.com within 30 days of the delivery scan so we can open a claim. Claims reported after that window may be refused by the carrier, which limits what we can do.

We do not control the carrier network and are not liable for delays caused by weather, natural events, labor action, carrier operational problems, or other circumstances outside our control. What we will do is chase the carrier, keep you updated, and make it right if a package is confirmed lost.

Damaged on arrival

Please inspect your package when it arrives. If the box or the device is damaged:

  • Do not use or charge the device. This matters most if the housing is cracked or the battery area looks dented, swollen, discolored, or is leaking.
  • Keep the device, all accessories, the original box, and the shipping carton until the issue is resolved.
  • Email locoloup@gmail.com within 7 days of delivery with your order number and clear photos of the product, the inner packaging, the outer carton, and the shipping label.

For a confirmed shipping damage claim we will send a replacement or issue a full refund, including original shipping, at no cost to you. We may ask you to return the damaged unit using a prepaid label.

Important: do not ship a device with a visibly damaged or swollen battery back to us on your own. Damaged lithium batteries are restricted for transport and carriers will refuse them. Contact us first and we will tell you how to proceed.

PO boxes, APO/FPO/DPO, and remote destinations

PO boxes

We can ship to PO boxes

Only some carriers can deliver to a PO box. If you enter a PO box and our carrier cannot serve it, we will contact you for a street address before shipping, which delays your order.

APO, FPO, and DPO addresses

We do not currently ship to APO, FPO, or DPO addresses

Military mail moves through the US Postal Service and the military postal system. Shipments containing batteries can be restricted on those routes, and transit times there are outside our control, so the 3-5 business day estimate does not apply.

Alaska, Hawaii, and US territories

Orders to Alaska, Hawaii, and US territories ship on the same terms, but transit usually takes longer than the standard window

Destinations outside the contiguous United States can take longer than our standard estimate, and some services for battery-containing shipments may be limited there.

Lithium battery handling

The device contains a built-in rechargeable lithium battery. The battery is not removable and ships installed in the product.

Consumer products with installed lithium batteries are regulated in transport under US Department of Transportation rules and carrier policy. For your order, that means:

  • Packaging and marking. Every order leaves us packaged and labeled to meet our shipping carrier's requirements for lithium batteries installed in equipment. Please do not open, repack, or relabel a package while it is in transit.
  • Service and destination limits. Carriers restrict some services and some destinations for shipments containing batteries. Where that affects your address, see the section above.
  • Returns. A device you send back to us must travel with the battery installed inside the device and declared to the carrier as required. Do not remove or tamper with the battery, and do not misdescribe the contents of the package.

If a carrier or shipping counter asks what is in the box, describe it as a small consumer electronic device with a built-in lithium-ion battery. If you are unsure how to send a return, email locoloup@gmail.com before you go to the counter and we will walk you through it.

Changes and cancellations before shipping

If you need to change or cancel an order, email locoloup@gmail.com with your order number as soon as possible. We will do our best, but once an order has entered fulfillment or shipped, we cannot stop it. In that case, wait for delivery and use our return process.

Payment and shipping

Orders ship only after payment has been successfully authorized. We accept major credit and debit cards and supported digital wallets at checkout. If a payment is declined or reversed before dispatch, the order will not ship.

Returns and warranty shipments

You have 30 days from delivery to request a return. For a change-of-mind return, you arrange and pay for return shipping, including your own return label. Contact us for authorization, the return address, and packing instructions before shipping. We cover return shipping for a confirmed damaged, defective, or incorrect item. Full details and conditions are on our Returns & Refunds page.

The device carries a 1-year warranty. Warranty shipments are handled under the warranty terms in our Returns & Refunds policy and are also subject to the battery handling rules described above.

Questions

If something has gone wrong with a delivery, contact us and include your order number so we can find your shipment quickly.

NailNova is a brand of Alaro Consulting Ltd. We may update this policy from time to time. The version posted on ayssyb-0c.myshopify.com when you place your order is the version that applies to that order.