Contact information
These are the contact details for the merchant behind this store. Use them for any question about an order, a return, a warranty claim, or a privacy request.
Merchant
- Legal name: Alaro Consulting Ltd
- Trading as: NailNova
- Website: ayssyb-0c.myshopify.com
How to reach us
- Email: locoloup@gmail.com
- Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET, excluding US federal holidays
- Typical response time: 1 business day
Email is the fastest way to reach us and gives us a written record of your request. Please include your order number so we can help on the first reply.
Mailing address
9500 W 144th Pl, Orland Park, IL 60462
This is our business address for correspondence and legal notices. Please do not send returns here without contacting us first - returns need a return authorization and go to the address we give you in that email. See our Returns & Refund Policy.
Where to send specific requests
- Order and delivery questions: email us with your order number. Delivery timelines are in our Shipping Policy.
- Returns and refunds: email us before shipping anything back, so we can issue a return authorization.
- Warranty claims: email us with your order number and a description of the problem, plus photos or a short video if the issue is visible.
- Privacy requests (access, deletion, correction, opt-out): email us with the subject line "Privacy Request". Full details are in our Privacy Policy.
- Legal notices: send them in writing to Alaro Consulting Ltd at the mailing address above. Terms are in our Terms of Service.
We ship to the United States only.