Send us a message.
Orders, returns, warranty claims, or a question about the device itself - it all comes to the same place.
Everything else - hours, shipping, returns, accessibility, privacy and legal notices
Questions about an order, your device, or something you read on ayssyb-0c.myshopify.com? Send us a message. A real person on the NailNova support team reads every one.
Prefer to type it here? Use the contact form on this page. It goes to the same support team as our email address, so there is no need to send both.
How to reach us
| Channel | Details | Best for |
|---|---|---|
| locoloup@gmail.com | Orders, returns, warranty claims, product questions, anything that needs photos or details | |
| Contact form | On this page | The simplest option, especially from a phone |
| Alaro Consulting Ltd, 9500 W 144th Pl, Orland Park, IL 60462 | Written correspondence. Please do not ship a return to this address before we send you return instructions. |
Support hours
Monday to Friday, 9:00 AM to 5:00 PM ET
We reply to most messages within 1 business day. Messages that arrive outside support hours, on a weekend, or on a US public holiday are answered on the next business day.
If you have not heard from us, check your spam or promotions folder before writing again. Our replies sometimes land there.
Writing to us about an existing order
Include these three things and we can usually sort it out in a single reply:
- Your order number. It is in your order confirmation email.
- The email address you used at checkout. That is how we find your order.
- What you need. For example: change a shipping address, check on a delayed package, start a return, make a warranty claim, or ask how to use the device.
If your package arrived damaged or your device is not working the way you expect, add a photo or a short video. It is the fastest way for us to help.
Need to correct a shipping address? Write to us as soon as possible. Once an order has shipped, we can no longer change where it is going.
You may find the answer faster here
- Shipping and delivery. We ship within the United States only. Orders are typically processed in 1-2 business days, and delivery usually takes 3-5 business days after the order ships. Shipping cost at checkout: standard shipping is free on orders of $70 or more and $8 below that, and express shipping is $15. Full details are in our Shipping Policy.
- Tracking your package. Your tracking number is in the shipping confirmation email we send when your order ships.
- Returns and refunds. You have 30 days from delivery to request a return. Please read our Return and Refund Policy and email us before shipping anything back. The device has a built-in rechargeable lithium battery, so we need to send you handling instructions that keep the package acceptable to the carrier.
- Warranty. Every device is covered by a 1-year warranty. See our Warranty page, then email us with your order number to open a claim.
- General questions. Our FAQ covers the questions we hear most often.
Questions about the device
NailNova sells one product: a portable at-home nail care device, factory model HZJ-01. According to the manufacturer specifications, it uses a 905nm laser and 470nm blue light, with a laser intensity of 25W and a maximum pulse intensity of 22W, runs a 7-minute session with automatic shut-off, and is powered by a built-in rechargeable 1200mAh lithium battery. It is sold by quantity: 1 unit for $79, 2 units for $89, and 3 units for $99, in USD.
We are glad to answer questions about how to operate it, how to charge it, or what is included in the box. Please read the instruction manual before your first session, and keep these points in mind:
- Never direct the laser at anyone's eyes.
- Pregnant women should not use the device near the abdomen.
- Keep the device away from children.
- Anyone under 18 should use it only with adult supervision.
- Follow the instruction manual that comes with the device.
Our team cannot give medical advice or discuss any health condition. If you are unsure whether this device is right for you, speak with a licensed healthcare professional before using it.
Accessibility
If any part of ayssyb-0c.myshopify.com is difficult to use with a screen reader, a keyboard, or other assistive technology, email locoloup@gmail.com with "Accessibility" in the subject line and tell us what you ran into. We will help you place or manage your order in the meantime.
Media and partnership inquiries
For press and partnership inquiries, write to locoloup@gmail.com with "Press" or "Partnership" in the subject line.
Privacy and your information
We use the information you send us to answer your message and handle your order. Our Privacy Policy explains what we collect, how we use it, who we share it with, and the choices you have, including any rights you may have under your state's privacy law.
To make a privacy request, for example to access, correct, or delete your personal information, or to opt out of the sale or sharing of it, email locoloup@gmail.com with "Privacy request" in the subject line, or follow the steps in our Privacy Policy.
Please do not send full payment card numbers, passwords, or health information in a message. We will never ask for your full card number or your password by email, by phone, or through the contact form.
Legal notices
Send formal legal notices in writing to Alaro Consulting Ltd at the mailing address listed above. Your purchase is governed by our Terms of Service and the policies linked on this page. A support conversation does not change them.
Last updated: August 28, 2026