Refund policy

Effective date: October 3, 2026

This policy explains how returns, refunds, and warranty claims work for orders placed on ayssyb-0c.myshopify.com, the online store of Alaro Consulting Ltd (NailNova). It covers the portable at-home nail care device (factory model HZJ-01) sold on our site, and it should be read together with our Shipping Policy and Terms of Service.

We ship within the United States only, to United States addresses. This policy does not cover devices bought from any other seller, marketplace, or store.

The short version

You have 30 days from the day your order is delivered to request a return.
Get a return authorization (RMA) number from us before you ship anything back.
For a change-of-mind return, you arrange and pay for return shipping, including your own return label.
Approved refunds go back to the original payment method.
The device has a built-in lithium battery, so a return has to travel a specific way. Read the battery section before you buy a label.
The device also carries a separate 1-year limited warranty. A warranty claim is not the same as a return, and it follows its own process.

Returns and warranty claims are two different things

Read this table first, so you ask us for the process you actually need.

	Return	Warranty claim
Use it when	You changed your mind, or the device is not what you wanted.	The device stops working the way it should because of a defect in materials or workmanship.
Time limit	30 days from delivery.	1 year from delivery.
Condition of the device	Must meet the return condition rules below.	Normal use is expected. A used device is fine.
Who pays shipping	You arrange and pay for return shipping, including your own return label.	We provide a prepaid label to return the device and pay to ship the repaired or replacement device back to you.
What you get	A refund to your original payment method, less any deductions listed below.	Repair, replacement, or, at our option, a refund of the purchase price.
How to start it	Request an RMA number by email.	File a warranty claim by email.

A return ends with your money back and the device back with us. A warranty claim ends with a working device back in your hands, or, at our option, a refund of the purchase price. If you are inside the 30-day window and your device is defective, you can choose either path. Tell us which one you want when you write to us.

The 30-day return window

You have 30 calendar days from the delivery date to request a return. The clock starts on the day our shipping carrier marks your order as delivered, not the day you ordered and not the day you opened the box.

Your request has to reach us inside those 30 days. Once we issue an RMA number, the device itself has to be postmarked back to us within 14 days of the date on your RMA email.

Requests that arrive after day 30 are outside this policy. If your device has a defect, the 1-year limited warranty below may still cover you.

What condition the device has to be in

These condition rules apply to change-of-mind returns. If your device arrived damaged, defective, or wrong, use the arrival-problem section further down instead. None of the rules below count against you there.

To qualify for a refund, the returned device must be:

Complete, with every accessory, cable, insert, and document that shipped with the order.
In its original packaging, intact enough to protect the device in transit.
Free of damage that happened after delivery, including drops, liquid damage, cracked housing, and damage to the laser window or charging port.
Not disassembled, modified, or repaired by anyone other than us or someone we authorize.

Opened or used units: Accepted within the 30-day return window when complete, undamaged, and returned with all original packaging and accessories. We do not charge a restocking fee.

We inspect every return. If a device arrives incomplete, damaged after delivery, or in a condition we did not authorize, we may reduce the refund to reflect the loss in value, or decline the return and send the device back to you at your cost.

Situations we cannot accept

We cannot issue a return or refund when:

The request was made more than 30 days after delivery.
The device was shipped back without an RMA number, or to an address we did not give you.
The device was not bought on ayssyb-0c.myshopify.com. If you bought it from another retailer or marketplace, that seller handles your return.
Parts, accessories, or documentation are missing and you cannot supply them.
The device was damaged after delivery, misused, or used in a way the instruction manual and safety warnings tell you not to.
The device housing was disassembled, tampered with, or repaired by an unauthorized party. Opening the retail packaging for normal use does not disqualify a return.

We may also decline service or refuse future orders in cases of return abuse, such as repeated returns of used devices or returns of items that were not bought from us. If something is wrong with your order, contact us before you file a chargeback. A chargeback opened while a return or claim is already in progress usually delays your money instead of speeding it up.

How to start a return

Email us at locoloup@gmail.com. Put your order number in the subject line. Tell us how many units you are returning and why. Photos help but are not required for a change-of-mind return.
Wait for your RMA number. We reply within 1 business day with a Return Merchandise Authorization (RMA) number and the exact return address. Do not ship anything before you have that number.
Pack the device. Use the original packaging. Write the RMA number on the outside of the box and include it on a slip inside the box.
Ship it back. For a change-of-mind return, buy your own return shipping label and send the device to the address in your RMA email. You pay the return shipping cost. For a confirmed arrival problem or an approved warranty claim, use the prepaid label we provide. Read the lithium battery section below before you drop the package off. Keep your tracking number.
Send us the tracking number. Reply to your RMA email with it so we can watch for the package.

Packages that arrive without an RMA number cannot be matched to an order. We may hold them, refuse them, or return them to sender, and we cannot guarantee a refund for them.

Return shipping, and the lithium battery inside the device

For a change-of-mind return, you are responsible for arranging and paying for return shipping, including your own return label. We do not provide a prepaid label or reimburse those shipping costs. Contact us first for an RMA number, the return address, and packing instructions. For a confirmed damaged, defective, or incorrect item, we cover return shipping and provide a prepaid label. Approved warranty claims follow the separate warranty terms below. Shipping you paid on the original order is handled differently: original shipping charges are not refunded on a change-of-mind return.

The device has a built-in rechargeable lithium battery. Carriers treat lithium batteries as regulated goods, which changes how the package has to travel and how it has to be labeled. On a return, that means:

Ship the device back using this method: ground transportation only, never air. For a change-of-mind return, buy a ground shipping label that meets the carrier's requirements for equipment containing a lithium battery. Follow the packing and labeling instructions in your RMA email.
Leave the battery inside the device. Do not remove it, and do not ship a battery loose in the box.
Do not ship a device with a swollen, leaking, overheating, or visibly damaged battery. Email locoloup@gmail.com first and we will tell you what to do instead.
Follow the labeling and declaration instructions in your RMA email. Carriers can refuse, delay, or destroy an undeclared lithium battery shipment, and we cannot refund a device that never reaches us.

Until the package reaches us, it is your responsibility. We recommend tracking and insurance. We cannot refund a return that is lost or damaged on its way back to us.

Refunds

Once your return arrives, we inspect it within 3 business days. If it is approved, we issue the refund within 5-10 business days and email you to confirm.

Refunds go back to the original payment method: the same card or digital wallet you paid with. We cannot refund to a different card, to a bank transfer, or as store credit, unless the original method no longer exists, in which case we will contact you to arrange an alternative.

Any sales tax you paid on a refunded item is refunded with it.

After we issue a refund, the money moves on your bank's or card issuer's schedule, not ours. If it has not appeared on your statement and you think something is wrong, send us the confirmation email we sent you and we will help you trace it.

Restocking fee

We do not charge a restocking fee. Any reduction for missing items or damage after delivery is handled under the return condition rules above and explained before you ship the device back.

Returning part of a multi-unit order

The device is priced by quantity: 1 unit for $79, 2 units for $89, and 3 units for $99 (USD). Because the price per unit changes with quantity, sending back one unit out of a 2-unit or 3-unit order is not a simple split of the total. Partial returns are refunded as follows: we refund the difference between what you paid and the price of the quantity you keep, calculated with the bundle pricing that applied to your order

We show you the exact refund math in your RMA email before you ship.

Damaged, defective, or wrong on arrival

This is not a change-of-mind return. If your device arrives broken, does not power on, does not hold a charge, does not complete the 7-minute session or shut off automatically, or is simply not the item you ordered, we fix it at our expense.

Email locoloup@gmail.com within 7 days of delivery.
Include your order number, a description of the problem, photos of the device, and photos of the outer box and packaging if there is shipping damage.
Keep the box and all packing material until the claim is closed. our shipping carrier may need to inspect it.

For a confirmed arrival problem there is no restocking fee, and return shipping is handled as follows: we pay for it and send you a prepaid return label. We will send a replacement or issue a full refund, and you choose which.

If tracking shows your order as delivered but you never received it, email us within 30 days of the delivery scan so we can open a claim with our shipping carrier while the claim window is still open.

Exchanges

We handle exchanges as two separate steps, so your replacement ships without waiting on the return:

Place a new order for the quantity you want.
Return the original order using the RMA process above. We refund it when it arrives and passes inspection.

The exception is a device that arrived damaged, defective, or wrong. We replace that directly, and you do not place a second order.

Cancelling an order before it ships

Orders are processed in 1-2 business days and delivered in 3-5 business days after that. Once a package is handed to our shipping carrier, we cannot pull it back.

To cancel, email locoloup@gmail.com with your order number as soon as you can. Cancellation requests are accepted before the order enters fulfillment.

If we cancel in time, you get a full refund to the original payment method, with no restocking fee and no return shipping to pay. If the order has already shipped, use the 30-day return process - please do not refuse delivery, as a refused parcel comes back to us without an RMA number and without the lithium battery declaration a return needs, and is refunded as follows: we refund the price of the product, original shipping charges are not refunded, and the cost of the return leg may be deducted.

1-year limited warranty

Alaro Consulting Ltd (NailNova), 9500 W 144th Pl, Orland Park, IL 60462, warrants the device against defects in materials and workmanship for one (1) year from the date of delivery, when the device is used normally and in line with the instruction manual.

The warranty covers the original purchaser who bought the device on ayssyb-0c.myshopify.com. It is not transferable and does not survive a resale. Keep your order confirmation: we need the order number as proof of purchase. Warranty service is provided to United States addresses only.

What the warranty covers

The device will not power on, will not charge, or will not hold a charge under normal use.
The 880nm laser output or the 518nm visible light output fails.
The 7-minute session timer or the automatic shut-off stops working correctly.
The built-in rechargeable battery fails within the full one-year warranty period.
Buttons, indicators, the charging port, or the housing fail without any outside cause.

What the warranty does not cover

Accidental damage: drops, impacts, crushing, liquid, heat, or fire.
Normal cosmetic wear, scratches, scuffs, and fading.
Gradual, normal decline in battery run time over the life of the device.
Damage from a charger, cable, or power source we did not supply or approve.
Disassembly, modification, or repair by anyone we did not authorize, including a broken warranty seal.
Loss, theft, or a device that cannot be located.
Any device bought somewhere other than ayssyb-0c.myshopify.com.
Use outside the United States.
Damage or failure caused by use that ignores the instruction manual and the safety warnings shipped with the device, which include: do not direct the laser at the eyes; keep the device away from children; users under 18 should use it only with adult supervision; people who are pregnant should not use the device near the abdomen; and follow the instruction manual for every session.

How to file a warranty claim

Email locoloup@gmail.com with the subject line "Warranty claim" and your order number.
Describe what the device does and does not do, when it started, and how you have been using and charging it.
Attach photos, and a short video if the problem is something we can see or hear.
We reply within 1 business day. Simple problems are often solved by email. If we need the device back, we send you a warranty claim number and shipping instructions, including the lithium battery requirements above.

Do not ship a device to us for a warranty claim without a claim number from us.

What you get, and what you do not

For a covered claim, the remedy is repair, replacement, or, at our option, a refund of the purchase price. That is the entire remedy under this warranty, and filing a claim does not extend the 30-day return window.

A repaired or replaced device is covered for the remainder of the original one-year period. The warranty period does not restart.

If we examine a returned device and find that the problem falls under "what the warranty does not cover," we will tell you before doing anything, and we will send the device back. Shipping in that situation is handled as follows: you pay the shipping to send the Device back to you

Your rights under state law

This limited warranty is the only express warranty Alaro Consulting Ltd makes for the device. No employee, reseller, or agent is authorized to give any other warranty on our behalf.

This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state. Some states do not allow limits on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so parts of the limitations above may not apply to you.

To the extent the law allows, any implied warranties, including any implied warranty of merchantability or fitness for a particular purpose, are limited to the one-year period of this limited warranty, and Alaro Consulting Ltd is not liable for incidental or consequential damages arising from the use of the device.

Nothing in this policy limits rights you have under applicable federal or state consumer protection law.

This policy is governed by the laws of the State of Illinois, without regard to its conflict of law rules.

Changes to this policy

We may update this policy. The version that applies to your order is the version published on ayssyb-0c.myshopify.com on the day you placed it. The effective date at the top of this page tells you when the current version took effect.

Contact us

Returns, refunds, and warranty claims are all handled by the same team.

Email: locoloup@gmail.com
Hours: Monday to Friday, 9:00 AM to 5:00 PM ET
Company: Alaro Consulting Ltd
Mailing address: 9500 W 144th Pl, Orland Park, IL 60462
Returns address: ShipBob, Inc., ATTN: Returns - ShipBob, Suite 200, 4779 Hanoverville Road, Bethlehem, PA 18020 (only ship here after you have an RMA number)
Website: ayssyb-0c.myshopify.com

Email is the fastest way to reach us, and it gives both of us a written record of your order number, your RMA number, and what we agreed to.